This page contains our Business Terms and Conditions for classes and workshops followed by our Website Terms and Conditions. Please note that due to the Covid_19 pandemic we have had to revise some of our terms. Until further notice please refer to these points within our Covid policy as they currently supersede our normal terms.
Business Terms and Conditions – classes and workshops
At the end of the day, our priority is that you are happy and that your class, workshop or residential course exceeded your expectations, however we all have to come to an understanding about how we can work together. Ground rules if you like. Please read our terms carefully before booking your class with us. We are totally sincere in our approach and want nothing more than clarity within our business. Please feel welcome to raise any questions that you may have.
We reserve the right to amend these terms and conditions at any time.
All Hallows and All Hallows School for Cooks & Makers are trading names for All Hallows (Dorset) LLP
English Law
All bookings placed are accepted by All Hallows only under these terms and conditions, which shall be governed by English Law.
Placing a Booking
Once we have received a booking enquiry from a client whether verbal or by email and we have confirmed availability we will send you an email with an invoice for either the full amount or deposit, (subject to the date of booking and course cost). We will then confirm that your place is secured once we have received your deposit or full balance.
If you have any questions before or after you make a class booking, please contact Lisa – telephone number 01725 551185 or email lisa@allhallowsfarmhouse.co.uk
A place on our workshops, classes or residential courses is not secured until a deposit or if applicable full payment has been made.
We cannot hold class places pending payment.
All bookings are bound by these terms and conditions whether made in person, online, over the phone or in writing. By making a booking you are bound by the terms and conditions.
Please make sure that you give us details of any dietary requirements or special needs at time of booking.
Group Bookings
We welcome group bookings but if booking for someone else, please ensure you inform us of the name(s) and email address(es) of the person(s) who will be attending. If we do not have these details we will forward all of the booking details to the person organising the party, who will also be responsible for confirming any dietary requirements or special needs for the whole group. The person booking will also be liable for the full payment from the group.
Please do not book places for children under the age of sixteen to attend a class alone. Children under 16 can join our classes accompanied by an adult who purchases a place to attend.
Information about your class and All Hallows
You will receive an email which will include a comprehensive pack about the courses and classes, our location and any other information we feel you may need once you have booked. If you do have any outstanding questions please do contact us immediately.
Course Content
All Hallows School For Cooks & Makers reserves the right to change the class content at any time.
Our courses, recipes and information throughout are based on opinion and experience. The information we offer is based purely on our experience in the catering, hospitality and food service industries over many years. It is therefore based on our opinion. All written detail and information is our opinion only and is not offered in the form of advice in any way whatsoever.
All Hallows recipes, kitchen skills and techniques
We teach cookery skills and provide recipes throughout our courses at All Hallows. All of our recipes belong to All Hallows (Dorset) LLP, with the exclusion of guest tutors. By booking and purchasing a course, workshop or class you are free to replicate all of our recipes for your own domestic use.
If you run a cookery school or catering company or intend to run any sort of food service or hospitality business you must not copy or use the same format within your business. We intend to teach you skills which enable you to develop your own food style and trust, that you will only use your own original ideas when developing your own menus or products.
If you teach cookery or cater or intend to run classes or establish a catering company, in the future, you may not use our course pack, recipes, structures, photographs, teaching techniques, pre class information, notes, copy from the All Hallows School or Provisio websites or copy from emails for your own classes or the promotion of your own classes.
The Course Recipe Folder is purely for your own domestic use and you are prohibited from copying this document (in whole or in part) for distribution in your own classes.
ALL content on either the All Hallows School or the Provisio website and Twitter accounts is the intellectual property of All Hallows (Dorset) LLP.
As stated, the above terms and conditions mean that should you book a class you agree to be bound by these terms. A link to these terms and conditions has been provided on pages which describe the class and course content and terms relevant to booking (such as price and location). These terms and conditions are accessible at all times on our website www.allhallowsfarmhouse.co.uk
Social media
You are welcome to follow us on twitter or share your experience with your friends on other social networking sites. However we kindly request that all tweets or copy, notes or text shared on any other social media sites, must remain positive and are not in any way, shape or form negative towards All Hallows, our team, our family, guests and especially other people attending the same class. Please also respect everyone else’s privacy.
If you do have cause to raise an issue, complaint or question, please speak to Lisa directly or in her absence the person hosting your event or delivering your class or workshop. Thank you.
Mobile phones and hand held devices
The mobile reception in Wimborne St Giles is currently very poor. However we suggest that you respectfully turn your mobile to silent and only use your phone for images during classes.
Phones must be switched to silent during lectures for the residential courses and they are not permitted for use during preparation of food of any class.
Gift vouchers
All Hallows School for Cooks & Makers sells Gift Vouchers which can be redeemed against the price of specific classes. The vouchers are valid for specific classes only.
The vouchers cannot be exchanged for money so you need to use the full value of your voucher against the cost of a class, the recipient must confirm availability of a class via the phone or email to secure their place on a class. All other terms regarding booking and cancellation apply once the place is confirmed.
When you purchase a Gift Voucher, please do let us know if you would like a gift card to be sent in the post or have a voucher sent to you via email.
Please ensure that you inform us of the correct full name and address for the recipient so that we can post it directly, alternatively it will be posted to your address.
The design and copy for gift vouchers supplied by All Hallows School For Cooks & Makers remain the property of All Hallows (Dorset) LLP
Gift vouchers are valid for six months.
Joining details
Full details about the courses and classes, our location and any other information we feel may you may need will be sent to you by email once you have booked.
Deposits
We require a minimum non refundable deposit of 50% to secure a place on any class. If however the course fee is less than £150 we will invoice the full amount. A deposit is payable within five working days following confirmation of your place.
All balances are due, no less than ten working days prior to the class. All payments are non refundable and we will contact you prior to the date when your instalment is due, but it is your responsibility to pay by the due date.
If you fail to make a payment of the final balance we reserve the right to allocate your place on a class or workshop to someone else. If we have contacted you and receive no response and you do not settle the outstanding course fee, when we have requested the balance your place could be forfeited.
Guest Tutors
We select and invite our guest tutors with the utmost of care. We want to ensure that they uphold the same ethos as we follow at All Hallows. However we cannot be held responsible for any misunderstandings arisen from guest tutors comments. Neither are we responsible for the late arrival of a tutor, illness or non attendance due to any fault beyond our control. Please speak with Lisa directly if you have anything you wish to discuss regarding a guest tutor.
Cancellation policy
We do not offer refunds for any reason. We do however, totally understand that circumstances may arise and you are unable to attend a course, for whatever reason. In this instance we suggest that you offer the place to someone else to attend. Please do let us have their full details and all other booking details that were requested from yourself.
We are not able to move your place to another class, on another date, for whatever reason.
It is very unlikely that we will have to cancel a class, but if this occurs due to circumstances beyond our control such as power failure, fire, flood or severe illness. You will be offered alternative date(s) or if no alternative date is offered by us, we will provide a full refund. Our liability is limited to the cost of the class or workshop place only. When purchasing a class or workshop with us, you also accept the liability it limited to the cost of your place and no other costs that you may have occurred to attend such as transport (personal or public), family care in your absence such as but not limiting to babysitters or nannies or accommodation.
Refunds will not be provided unless agreed in advance and in writing. In exceptional circumstances we may be able to reschedule a class but we do not guarantee this, nor does this constitute as an agreement of transferring a class place. All bookings are considered on an individual basis.
Payment
Our preferred payment method is by BACS transfer and full details will be given on your invoice.
Cheques that are returned will incur a fee of £50.00 to the issuer and overdue accounts will be charged at the rate of 5% over Natwest’s base lending rate, in force on the due date. Interest will be charged on any outstanding balance until the date of payment, accruing on a daily basis (both before and after judgement). Invoices for interest shall be issued and fall due on the same way as for those for supply of goods and service and may be sued on, as contract debt.
Arriving on the morning
Please do not arrive late. We understand that given difficult travelling conditions sometimes this is unavoidable. However, we have to be fair to any other people on the class, so we always start promptly. Due to other business commitments, we will always end the class or workshop at the designated time.
Accommodation at All Hallows Farmhouse
Please refer to our separate booking terms. Thank you.
Loss or damage to goods
We cannot be held responsible for accidental damage so please ensure that your property is covered by your own insurance. We do not accept responsibility for personal property that is left at the owner’s risk in cloakrooms at All Hallows Farmhouse. Please remember to remove all of your property when you leave. We are willing to post any items that you forget or mistakenly leave behind, but we do charge the postage/packaging costs for such items.
If any of our property is stolen during a private group booking or event we will invoice the person booking the event (client) for the costs occurred.
Bespoke events, classes or workshops
Our bespoke proposals are valid for four weeks, and are subject to written confirmation from All Hallows (Dorset) LLP or our trading names. Upon receipt of a proposal you will be offered first refusal for a group booking or event. However we are not able to hold this date for you without payment of a deposit. Please read our full booking details and terms for groups above.
Our policy to protect your privacy
We never disclose your details to a third party – ever.
We do not hold your personal financial details.
Please do let us know if you are not willing for your name to be disclosed on our website testimonials.
Please do let us know if you are not willing for your image to be shown on our website, from a photograph taken during a class or workshop.
Force Majeure
All Hallows will not accept any liability for or be responsible for any delay or failure to provide a service as a result of any act of circumstances beyond our reasonable control, including but not limiting to Act of God, legislation, war, fire, drought or flood, snow or storm, failure of power supply, lock out or strike.
We will however do everything in our possible power to ensure that your class, workshop or event is carried out to our very best ability.
Liability
A contract and agreement of these terms is in place once we have received payment by a client, customer, corporate business or otherwise. This contract is non transferable or cancellable.
Despite the above, acceptance of cancellation by us in exceptional circumstances and any refund or part refund will be exclusively at our discretion.
To the maximum degree permissible in law, we exclude all liability to any loss or resulting loss however incurred by the Customer, arising from any error or failure by All Hallows (Dorset) LLP or our trading names of All Hallows and Provisio in relations with the contract.
In any event the maximum liability of the partners of All Hallows (Dorset) LLP will be not more than the purchase price of the services and any goods described and under the contract, should the contract be cancelled for any reason.
Website Terms and Conditions
Access to this web site (the “Web Site”) is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.
These terms and conditions are between (“we/us/our”) and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site (“you”).
On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted on-line will constitute acceptance of the new terms and conditions.
1 Content of the web site
This Web Site, and any content contained on it, is for information purposes only. We do not warrant that any information contained in this web site is accurate, up to date or complete.
We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.
2 Registration and information submitted by you
In the event that it is necessary for you to register in order to view certain parts of this Web Site, you are obliged to provide accurate and complete registration information.
We reserve the right (and you hereby consent) to:
delete any information submitted by you from our databases and/or records; and
block any information submitted by you which contains viruses or other potentially damaging material to the Web Site, our system, users of the Web Site or our employees.
3 Intellectual Property
You acknowledge that all trade marks, names and logos on the Web Site are the proprietary marks of us. To the extent that there are marks identifying third parties, these are owned or licence by those third parties and nothing in these terms and conditions in any way confers on you any licence or right under any trade marks, name or logos.
All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.
You may not, without the prior written consent of us:
copy, reproduce, modify, republish, adapt, alter or in any way commercially exploit any of the content of this Web Site
redistribute any of the content of this Web Site
remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms and conditions
For the avoidance of doubt “All Hallows (LLP) Dorset” is a trade mark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.
4 Privacy
You acknowledge and agree to be bound by the terms our privacy statement.
5 Links to web sites outside the control of us
This Web Site may contain links to other web sites, which are outside our control. We are not responsible for these third party web sites, or for their content. We are providing the link for your convenience and are not endorsing the third party’s web site, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk.
6 Liability
We take all steps that we consider in our sole discretion necessary in order to provide you with a reliable service. We exclude, however, to the fullest extent permitted by law, any liability for the security or availability of the services on the Web Site or for any disruption of our web site however caused.
We provide the Web Site on an “as is” basis and make no warranties or representations of any kind as to the Web Site or its content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Web Site. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
7 Indemnity
You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.
8 Termination
We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.
9 Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:
All Hallows Farmhouse, Coach Road, All Hallows, Wimborne St Giles, Dorset BH21 5NJ
All notices from us to you will be displayed on the Web Site from time to time.
10 Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
11 Third Party Rights
A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12 Governing Law
These terms and conditions are governed by and will be interpreted in accordance with English law and the English courts will have exclusive jurisdiction to resolve any disputes between us.